When Geek Squad can't figure it out, do they just say 'virus' and have you clear out

OK I don't claim to be an expert, but I do know enough about computers and what happened here and when it happened. We got an Excel file from one of our suppliers, linked to another file in their network down there. When you went to open it, it took forever asking if it wanted to link back and stuff. Went to print and it froze up. Then PC restart saying spool writer is missing, gone..what not.

I tried whatever I knew and finally had to call someone, Geek Squad was all I can think of. Anywya they ran all kinds of things and couldn't get it fixed......then the lady said, "Oh yeah, it's a virus" you have to wipe out your hard drive. #1 we do have up to date virus protection on, #2 she said oh it's spyware though that it came in trhough. Now this ALL started exactly when we went to open the Excel file.

Basically, when they don't know do they just blame on virus and say wipe off the hard drive?

When Geek Squad can't figure it out, do they just say 'virus' and have you clear out your hard drive?agv

Good question and that's my experience as well. Although I've never called Geek Squad or Firedog or those other guys, friends have and guess who gets called next? Yep.

The majority of the time if it's not something simple, it's written off as a virus or spyware. It's easier for them to just perform a reinstall. That's also their chance to sell extra stuff like anti-spyware and antivirus software and "clean-up" software.